Frequently asked questions
All the information you need to help you ship.
Popular questions
How much does it cost to ship a package domestically?
To get a quote for a specific package, use our Rate Tool , call 19985, or find your nearest branch.
Does EGXPRESS provide customs clearance services?
Yes, EGXPRESS acts as an intermediary between the customer and the customs authorities throughout the customs clearance process, unless instructed otherwise, and provides support when things get complicated. For example, if your shipment has specific requirements for clearance, we can help you find the right solution.
For more info about our customs clearance services call 19985 or email us on customstraceagents@egyptexpress.com.eg
How do I find a EGXPRESS location near me?
Visit our Location page to find an EGXPRESS location near you.
How do I calculate dimensional weight of a package?
Dimensional weight is calculated by multiplying the package’s length, width, and height, then dividing by the applicable DIM Factor: 5,000 for international shipments and 3,000 for domestic shipments.