Sending a package

Sender FAQs

How much does it cost to ship a package domestically?

To get a quote for a specific package, use our Rate Tool , call 19985, or find your nearest branch.

How much does it cost to ship a package internationally ?

For international shipping rates, visit your nearest EGXPRESS branch.

What is dimensional weight?

Dimensional weight is the amount of space a package occupies in relation to its actual weight. 

Can I change the delivery address of my package?

Yes, you can request a delivery address change, subject to the shipment status and availability of the service. Additional charges may apply.

Can I change the service type or delivery time of a package after it is shipped?

Unfortunately, it is not possible to change the type of a shipment's service once it has been shipped.

How can I track my parcel without a tracking number?

If you don't have a tracking number, you can track by the reference number or booking number, go to All Tracking Services and select Track by Reference.

My package status has remained the same for some time. Is the delivery going to be delayed?

The status of your shipment will be updated in the EGXPRESS system at various points between pickup and delivery. The status of a package may remain the same for more than 24 hours while the shipment is in transit. This does not necessarily mean that your shipment is delayed, as it may take some time for the status to be updated in the system.

How do I order EGXPRESS Supplies?

To order supplies, submit the Supplies Request Form or call us on 19985.

Still need help?

Contact us through one of the options below, we’re here for you

Chat icon

Chat With Us

Available online: Saturday to Thursday, 08:00 – 18:00.

Start Chat
Write icon

Write To Us

Connect with the right team from the start, our contact forms are designed to guide you.

Go to form
Call icon

Call Us ( switch icon)

Contact our Customer Service team for more information about our services.

See phone numbers