Shipments are held in customs to ensure they satisfy export or import customs regulations. A held shipment may have missing or incomplete paperwork, be waiting for clearance instructions or the authorities may need more information to clear the goods. Until we can provide all the information to the authorities, we cannot process the shipment for clearance. If you have chosen to use your own customs broker, then your broker will handle this for you.
If your package is held at customs, EGXPRESS will contact you for more information, or you can contact us on 19985 or email us on  customstraceagents@egyptexpress.com.eg customstraceagents@egyptexpress.com.eg